FAQs

Q: Do you offer cash on delivery (COD)?
A: Yes, we accept cash on delivery for orders within Pakistan. Payment is made directly to the courier upon delivery.

Q: What are your shipping charges?
A: Shipping costs vary based on location and order weight. Free shipping is available on orders above a certain amount. Exact charges will be calculated at checkout.

Q: How long does delivery take?
A: Standard delivery typically takes 3-7 business days, depending on your location. Express options may be available for faster delivery.

Q: Can I return or exchange items?
A: Yes, we accept returns and exchanges within 14 days of purchase. Items must be unused and in original packaging. Contact our support team to initiate the process.

Q: Do you ship internationally?
A: Currently, we primarily serve customers within Pakistan. Please contact us for details.

Q: What payment methods do you accept?
A: We accept multiple payment methods including bank transfers, online payment gateways, and cash on delivery for your convenience.

Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email or SMS. Use this number to monitor your delivery status with the courier.

Q: Are your products authentic?
A: All products sold at Decorornament are genuine and sourced directly from trusted suppliers. We guarantee the quality of every item.

Q: What if my item arrives damaged?
A: If you receive a damaged item, contact us immediately with photos. We'll arrange a replacement or refund at no additional cost.

Q: Do you offer bulk or wholesale orders?
A: Yes, we welcome bulk inquiries. Please reach out to our team with your requirements for special pricing and arrangements.